1. Time problem occurred
2. Telescope position on the Selsyn dials, and on the VDU during problem
3. At time of failure was telescope tracking, or slewing?
4. Anything that could help the staff try to repeat and diagnose the problem during the day.
Any technical problems encountered during the night, that you can not resolve fully with the assistance by phone of
the 4m or WIYN telescope operators; should be reported in a "Service Request". It is a request for maintenance service
from the staff, and it will ensure you have action taken to remedy your problem.
- http://www.noao.edu/noaolocal/andes/
service/ ( opens in new window )
This will ensure that the problem is responded to as quickly as
possible, a full compliment of the technical, engineering and scientific staff receive these
"Service Requests" in
the form of
email, as soon as you submit it. Be sure to provide to the telescope position, and any other relevant operational
settings that
where present when the problem occurred. More information is always better than having the staff have to try and
guess at what
went wrong under what circumstances.
To read responses to your Service Requests , just go to the service home page, and the most recent requests will be
showing at the top of the
list. To check to see if you request was sent in correctly, just go to the service web site and look at this same
list. To add
additional comments or to provide further information to help the staff repeat your conditions, just click on the
ADD link
when viewing the request you wish to add to.